By accepting an invitation and paying, you acknowledge and accept this policy.
7.1 Registration Is Free; Accepted Invitation Fees Are Non-Refundable
Registering with kissmah is free, and you are not charged to register. You pay only when you accept an invitation. Once you have accepted an invitation and paid the invitation fee (starting at $250), the fee is non-refundable. The fee covers the cost of hosting private, verified and secured events and reserving your place. If you decline an invitation, or do not respond to it, you are not charged.
7.2 Free Second Event Guarantee
In place of a refund, if you do not find a match at your first event you may attend one additional event with no further invitation fee (see Terms, Section 1.6). The free event has no cash value and cannot be exchanged for a refund.
7.3 Exceptions
We will review the following situations case by case and may, at our discretion, offer a full refund, or a transfer or credit to a future event:
- kissmah cancels an event you accepted, and you are unable to attend a rescheduled or alternative date.
- kissmah cancels your place for a reason other than your own breach of the Terms or Acceptable Use Policy.
- You were charged in error, or charged more than once for the same invitation (duplicate charge).
No refund will be given if you are removed from an event or your access is terminated for violating the Terms or Acceptable Use Policy, if you provided false information or ID, if you do not attend or arrive late, if the venue changes within a 10-mile radius, or if you change your mind after accepting and paying.
7.4 How to Request a Review
Email contact@kissmah.com with your full name, the email used at registration, the date of payment, the payment confirmation or order reference and the reason for your request. We will respond promptly and let you know the outcome.
7.5 How Approved Refunds Are Paid
Approved refunds are issued to the original payment method through the processor you paid with, Stripe or PayPal. After we issue a refund, it typically takes about 5 to 10 business days to appear, depending on your bank, card issuer or PayPal account. Processor fees are generally not returned by Stripe or PayPal, and any applicable fees may be deducted where permitted by law.
7.6 Payment Processing (Stripe and PayPal)
- Payments are processed by Stripe, Inc. and PayPal. By paying, you also agree to the terms and privacy policy of the processor you choose, available at stripe.com and paypal.com.
- Card details are entered into and held by Stripe, and PayPal account and funding details are held by PayPal. kissmah does not see, store or have access to your full card number or PayPal login details.
- We receive only limited information from the processors, such as payment status, the last four digits of a card, and the amount and date of payment, which we use to confirm your place and respond to billing questions.
- Payments are charged in U.S. dollars. Your bank, card issuer or PayPal may apply currency conversion or foreign transaction fees.
- A confirmation or receipt is sent to the email address you provide at checkout.
7.7 Failed or Declined Payments
Your acceptance of an invitation is not confirmed until payment succeeds. If a payment fails or is declined, your place is not held and is not guaranteed. Please try another payment method or contact us.
7.8 Disputes, Chargebacks and PayPal Claims
If you have a concern about a charge, please contact us first at contact@kissmah.com so we can resolve it quickly. If a chargeback or a PayPal dispute or claim is filed for a charge that is valid under this policy, we may provide the payment processor and your bank with evidence of your registration, verification, acceptance of the invitation and acceptance of this policy, and we may suspend your account and any free second event while the dispute is open. Filing a dispute in bad faith may result in permanent removal from kissmah.
7.9 Security and Fraud Prevention
Stripe and PayPal use encryption and fraud-detection tools to protect payments. We may cancel or refuse any payment we reasonably believe is fraudulent or unauthorized.
7.10 Contact for Billing Questions
Email contact@kissmah.com, or write to kissmah, 18 Upper Brook Road, Sparrow Bush, NY 12780. For technical problems with the app or website, email support@kissmah.com.